Travel industry outsourcing can help your business improve operational efficiency, ensure timely delivery of services, and achieve high customer satisfaction ratings and retention. The travel and tourism industry is booming, as the sharing economy and digital business models have opened up new revenue streams in the market. But with new growth opportunities comes fierce competition, with pricing wars and discount coupons disrupting traditional profit streams. Call center outsourcing in the travel sector can be the difference-maker for businesses that have a critical need to reduce overhead, enhance multi-channel marketing and customer communications, and grow customer loyalty.
The highly-skilled, college-educated call center agents at Snuggle are trained to handle a variety of services for your travel and hospitality business, including:
-Booking rooms, flights, tours, concert tickets, and other travel reservations
-24/7 multi-lingual customer support via phone, chat, or video
-Managing cancellations, last-minute itinerary changes, and travel emergencies
-Personalized customer care to travelers during, before, and after their trip, so that everyone feels treated like a VIP
-Customer billing
-Digital marketing and measuring campaign performance
-Data management
